FAQ

  • Q: Can I use a General Admission coupon or Groupon vouchers for my party or Field Trip?
  • A: No, You cannot use the General Admission coupon or Groupon vouchers for parties or field trips. Only for Admission Hours.
  • Q: Do I have to stay with my children while they play?
  • A: During the week, there must be a parent or guardian present with their children at all times. On the weekends, guests may drop off their children if that is not a problem with the party parent(s). We do ask, however, that you check in with the party parent(s) before leaving your child. All children must come with a liability form (inside their invitation) or a parent/guardian must sign for them at the front desk.
  • Q: Do you charge for parents?
  • A: No, We do not charge for Parents. But limit two adults per family for General Admission.
  • Q: One of my kids is not jumping. Do I still have to pay?
  • A: Yes, due to limited space, you have to pay whether they play or not.
  • Q: Am I allowed to bring in my own food, drinks, pizza, cake or gifts for General Admission?
  • A: No. You cannot bring your food, drinks, any cakes, pizzas or gifts for General Admission. But you can bring your food except for pizza & ice cream / ice cream cups for your party. You can order pizza & ice cream / ice cream cups through us for your party.
  • Q: Do you have a refrigerator to keep my food fresh?
  • A: Yes, we do have a refrigerator but due to limited size, we might not be able to keep yours in the refrigerator. We recommend to bring your ice chests.
  • Q: Do you provide Ice?
  • A: Sorry, we do not provide Ice. We suggest to bring Ice & Ice Chests. Check your ice chest to see if any leaks.
  • Q: Can I bring Ice Cream or Ice Cream Cake?
  • A: No for ice cream cups. You can order ice cream through us.
    Yes for Ice cream cakes. You can bring ice cream cake but due to limited space, we do not have enough space to keep your ice cream cake.
    We recommend to bring your ice cream cake during your party time.
  • Q: Can I bring my cake?
  • A: Yes, you can bring your cake for your reserved party. But not for General Admission. We recommend to bring Regular cake instead of Ice cream cake.
    *Recommended Cake sizes: Half sheet cake or smaller one. We cannot keep your full sheet size cake in the refrigerator.
  • Q: Can I bring Cup or Can Drinks in the playroom for my party?
  • A: No, you cannot bring Can or Cup Drinks in the playroom. But you can bring them in the party room for your party.
  • Q: Do you have snacks or drinks in the facility?
  • A: Yes.
  • Q: How much are your video games?
  • A: Each video games take two quarters. Air Hockey tables take three quarters.
  • Q: Do you clean your equipments regularly?
  • A: Yes we do. We clean and sanitize all equipments.
  • Q: Do I have to wear socks?
  • A: Yes, all jumpers must wear socks in the play room.
  • Q: Can I play with my kids?
  • A: Yes as long as you have socks on as well. You have to remove belts but some of our jumpers are for kids only.
    Please check signs. If other kids are playing, you'll have to wait due to the maximum weight per jumpers
  • Q: Am I allowed to bring alcohol to my party for the adults?
  • A: No, Alcohol Beverages are not allowed in the facility.
  • Q: Am I allowed to bring Confetti or Silly String?
  • A: No, both of them are not allowed to bring in the facility.
  • Q: Am I allowed to bring food warmers?
  • A: No. Any kinds of Food Warmers are not allowed: Including Crock Pots, Flammable & Candle food warmers
  • Q: Is there a host in with my party at all times to help?
  • A: Yes. We assist you with everything. We are there to make sure that you and your guests are comfortable and have a good time.
  • Q: What time can I decorate the party room?
  • A: We can decorate the party room 10 ~ 15 minutes before your party room time starts.
    For example, if your playroom time is from 1:30pm to 3:00pm, and party room time is from 3:00pm to 4:00pm, we can start to decorate the party room at around 2:45pm ~ 2:50pm.
  • Q: Can I drop my party decorations, supplies, food or cake earlier or a day before?
  • A: Due to our limited spaces, we cannot hold your supplies earlier or a day before. You can bring your supplies, decorations, foods or cakes 5 ~ 15 minutes before your playtime starts.
  • Q: Am I allowed tip my party host?
  • A: Yes, if you feel that your host has provided a great service, you can tip the host(s) if you'd like. Tips will be greatly appreciated, and although there isn't a set percentage for the tip, the amount should depend on the quality of service you received during the party.
  • Q: Can I extend play time or party time?
  • A: It depends on our party schedule. If we have scheduled next party, you cannot extend hours unless you book two or more slots. Additional charge for the extended hours may apply. Please ask to our staff for more details.
  • Q: Is it possible to re-schedule my party?
  • A: Please give at least 3 weeks prior notice to re-schedule your party; otherwise, we will not be able to accommodate you.
  • Q: Is it possible to get a refund on my minimum deposit?
  • A: No, the minimum deposit is non-refundable, but is transferable for two months if cancelled 21 days prior to party date, otherwise deposit is forfeited. If you cancel your party within a week from your party date, you have to pay full price.
  • Q: Do you sell Gift Certificates?
  • A: Yes, we do.
  • Q: Do you accept checks?
  • A: Yes, we accept checks when you pay 10 days in advance.
    *Returned Check Fee: $35.00. We do not accept checks on the day of your party. We accept Cash, Debit, Discover, Visa or Master Credit Card.
  • Q: Can I downgrade my party package?
  • A: No, You can not downgrade your party package.
  • Q: Can I upgrade my party package?
  • A: Yes, You can upgrade your party package. Please let us know at least 10 days in advance.
  • Q: Can I change or switch the play time and the party time?
  • A: No, You can't change or switch your play or party time. Your play time and party will be over at your scheduled time.
  • Q: Can I use a coupon for Pizzas?
  • A: No, we do not accept coupons for pizzas
  • Q: Can I bring Clowns?
  • A: You can bring Balloon Makers. Face Painting is not allowed in the play room but okay in the party room. Their job must be done 10 minutes before your play and/or party time.
  • Q: How can I book a party for my child?
  • A: To book a party, you need to make a deposit. You can make the deposit over the phone with your Visa or Master credit card or you can stop by to make a deposit. The deposit is non-refundable.
  • Q: If I cannot make a deposit now, can you guys hold my slot?
  • A: Sorry. We cannot hold a slot for you without a deposit.
  • Q: Can I bring a cotton candy machine or popcorn machine?
  • A: NO, you cannot bring cotton candy machine or popcorn machine. You can bring cotton candy and popcorn in the party room but not in the playroom.
  • Q: For My Party Schedule, Do I get both Playroom and Party room at same time?
  • A: No. You don't get both rooms at same time. After your Play time is over, you will move to the party room for Foods, cake and opening gifts. After your party time, you cannot go back to the play room.

Terms and Conditions

  • Deposit: Deposit is Non-Refundable, but you can reschedule your party within two months if Cancelled 21 days Prior to party date.
  • Any Parties Cancelled Within A Week Will Be Charged Full Price (Sorry, No Exceptions)
  • Check Acceptance Policy: We Accept Checks When You Pay 10 Days in advance only.
  • Rescheduling your party date is not available within three weeks from your party date.
  • Any outside food and drinks are allowed to be brought in for your party except for pizzas & ice cream. Those items must be purchased through us.
  • Cup and/or Can drinks are not allowed in the play area: You can bring them in the party room.
  • Playtime & Party time will be over at your scheduled time
  • Cannot switch your Playtime & Party time.
  • Cannot extend play or party time without prior reservation
  • Please be sure to arrive 5 ~ 10 minutes ahead. - There’ll be no make-up time.
  • $50 will be charged for bringing outside pizzas
  • No Cup or Can Drinks are allowed in the playroom but okay in the party room.
  • Confetti, Silly Strings, Alcohol Beverages, Noise makers, Sharp Objects and Painting tools are NOT allowed in the facility
  • Face painting is okay in the party room.
  • Any Food Warmers Not Allowed For Safety Reason : Foods Must Be Pre-Cooked -Means No Crock pots, No Flammable Food Warmers. Microwave is not available in the facility
  • Put your hot food in Ice Chests to keep your food warm.
  • Please bring your Food Serving Tools & Bowls, if you want to bring your food.
  • Video Games, Air Hockey Games: Take Quarters. Bring some quarters to add more fun
  • All Jumpers must remove shoes and wear socks before entering the playroom
  • We charge from walking to 17yrs old whether they play or not.
  • No price adjustment for bringing own not using our supplies.
  • Balance Due: On the day of your party during party time.
  • Kids: Walking to under 18 years of age will be counted whether they play or not