A: During the week, there must be a parent or guardian present with their children at all times. On the weekends, guests may drop off their children if that is not a problem with the party parent(s). We do ask, however, that you check in with the party parent(s) before leaving your child. All children must come with a liability form (inside their invitation) or a parent/guardian must sign for them at the front desk.
A: No, We do not charge for Parents. But limit two adults per family for General Admission.
A: You cannot bring your food, drink, any cakes or gifts for General Admission. But you can bring your food except for pizza, ice cream & ice cream cake for your party. You cannot bring outside pizza, ice cream or ice cream. You cannot bring any Food Warmers for our safety purpose. Pre-cooked foods only. You can order pizza, ice cream or ice cream cakes through us.
A: Sorry, You cannot bring them. But you can bring them in the party room for your party.
A: Yes. We have juice, soda, water, and snacks available for sale.
A: You can order pizzas at the time of your party. Ex: If your party slot is 10:30am ~1:00pm, you can order pizzas by 11:00am. We'll count the total number of your kids & adults before you order pizza. If your party starts at 9am, you need to order pizzas two days in advance.
A: No, you can not bring them unless you reserved your party with us.
A: Each video game varies on its price. They run about $0.50 - $0.75, and they take quarters. We also have a change machine inside the jumper room.
A: Yes we do. We clean and sanitize all equipments.
A: Yes. Everyone must wear socks in the play room - Adults & Kids
A: Yes as long as you have socks on as well. You have to remove belts. If other kids are playing, you'll have to wait due to the maximum weight per jumpers.
A: No, Alcohol Beverages are not allowed in the facility.
A: Sorry, it is not allowed to bring them.
A: For safety reason, Crock Pots, Flammable Food Warmers are NOT allowed.
A: Yes, we do. Goodie bags are available at additional cost: $2.95/bag : Goodie bag items may change
A: Yes. We assist you with everything. We are there to make sure that you and your guests are comfortable and have a good time.
A. Yes, if you feel that your host has provided a great service, you can tip the host(s) if you'd like. Tips will be greatly appreciated, and although there isn't a set percentage for the tip, the amount should depend on the quality of service you received during the party.
A: It depends on our party schedule. If we have scheduled next party, you cannot extend hours unless you book two or more slots. Additional charge for the extended hours may apply.
A: Please give at least 3 weeks prior notice to re-schedule your party; otherwise, we will not be able to accommodate you.
A: No, the minimum deposit is non-refundable, but is transferable for two months if cancelled 21 days prior to party date, otherwise deposit is forfeited. If you cancel your party within a week from your party date, you have to pay full amount.
A. Yes, We do.
A. Yes, We accept checks when you pay 10 days in advance. We do not accept checks on the day of your party. We also accept Cash, Debit, Visa and Master Credit Cards. Returned Check Fee: $25.00
A. No, You can not downgrade your party package.
A. Yes, You can upgrade your party package. Please let us know at least 10 days in advance.
A. No, You can't change the scheduled time. Your play time and party will be over at your scheduled time.
A. One of our facility’s main priorities is to maintain a clean, safe, and sanitary environment for children to play. As we all know, many infants enjoy crawling in large open spaces and putting things in their mouths. Our management and staff are trying our best to keep our playroom as clean as possible for those reasons. But if you're not jumping, don't worry about it. Thank you for your cooperation.
